Frequently Asked Questions
Q.Does the price include set up and delivery?
A.Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Large tents may also have additional fees. Please contact the office for questions.
Q.Do you deliver to other cities?
A.Yes, we deliver to all of Hillsborough, Pasco and Pinellas. For area's further out please call our office for a quote.
Q.Does the standard 6 hour rental time include your set up time?
A.No. We arrive early to set up so you get the entire rental time you selected to use. The time you select online is the time we guarantee to have your item delivered and set-up if needed.
You will receive a delivery window text message the day before your event informing you of when to expect the team to arrive for delivery.
The end time of your event is the time you are guaranteed to have your items until, with the pick-up team arriving afterwards.
Q.When do you set up?
A.That depends on how many rentals we have that day. Our trucks leave the warehouse at 7am and generally we arrive 1-4 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as earlier in advance or the night before. If this is the case, we will call or text you a day or two prior to confirm that we will have access to the event location.
Q.We've rented some really dirty jumps from other companies in the past. Are they always that dirty?
A.No. Our items are cleaned and sanitized in advance so they are ready for fun when you get it. Premier Events & Tents cleans and disinfects after every rental.
Q.Do we have to keep it plugged in the entire time?
A.Yes, during use. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. if you have an overnight rental or are simply finished before the pick-up team arrives you, you may un-plug once every has safely exited all items in use.
Q.What about parks? Do parks have electricity?
A.We set up at parks on a case by case basis. Most parks do NOT have electricity or water. If you want to set up at a park, you must rent a generator if electricity is not provided or if the power is not allowed to be used for the item you rented. We rent generators at a reasonable cost.
Also, there is an additional "Park Fee" and a limited amount of park reservations we can service on a weekly basis. The park fee covers additional logistics and administrative costs associated with servicing parks.
Q.What payments do you take?
A.For payment, our prefered method is by credit card. You may also use Venmo or CashApp as a substitute for cash. Our drivers do not carry cash or change.
All order reservations need to be FULLY PAID BY 10AM THE DAY BEFORE your event or the card on file will be ran. Your items will not be loaded on a truck until payment has been made in full.
Q.What if we need to cancel?
A.Please provide 48 hours notice of cancelation inflatables and regular items and we will be happy to move your booking to another date or we can refund your purchase.
For tent orders, we will need at least 5 days notice for cancellation for full refund. 2-4 days notice you will be given a credit towards a future event. The day before or the day of your event cancelations by the customer will result in the deposit being forfeited and non-refundable for your tent reservation.
WE DO DELIVER IN THE RAIN. The only time we will cancel is for extreme weather events and high winds exceeding 25mph.
Q.Do you require a deposit?
A.Yes all orders require a $50 Credit Card deposit. All orders over $500 will be required to place a 25% deposit at the time of booking the reservation.
Q.How big are the inflatables?
A.Bounce house can range in size from 15ftx15ft to 13ftx35ft or more for water slides. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Inflatables need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the inflatable. The sizes listed with each unit include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
Also, make sure you have at least a 4 feet of access to the area where it will be set up. Inflatables and tents can weigh up to 650 pounds so we need a clear path with ample room.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), concrete, turf, asphault. You will be asked to select your set-up surface when checking out online. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. We also DO NOT set up on DIRT.
Q.Can we see a copy of your contract and safety rules?
A.Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.